Terms and Conditions

Overview

Welcome to Ramirez Pet. “We,” “us” and “our” refer to Ramirez Pet. We operate this store and related content, products and services (the “Services”), powered by Shopify. These Terms and the policies linked below govern your use. By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

Acceptance and Use

You must be of legal age to enter an agreement or have the consent of a parent or guardian. You agree to provide accurate information, use the Services lawfully and not interfere with the site or infringe others' rights.

Products and Orders

We aim to describe collars, leashes and other pet accessories accurately, but colors and appearance may vary by screen. Availability and descriptions can change. Choose equipment appropriate for your pet, inspect it before use and supervise your pet. An order confirmation acknowledges receipt and does not guarantee acceptance. We may refuse or cancel an order for availability, pricing errors, suspected fraud or other lawful reasons; if paid and canceled, we will refund the amount paid.

Pricing and Payment

Prices are in US dollars and may change before an order is placed. Applicable taxes appear at checkout. You authorize the selected payment provider to process the amount shown. See our Payment Policy.

Shipping and Returns

We ship within the United States with free standard shipping. Processing normally takes 1–3 business days and transit 3–5 business days. See the Shipping Policy for cutoff and tracking. Eligible returns and exchanges may be requested within 30 days of delivery under our Refunds & Returns Policy.

Intellectual Property

The Services and their content are owned by us or our licensors and are protected by applicable law. You may use the site for personal shopping but may not reproduce or exploit protected content without permission.

Disclaimer of Warranties

To the extent permitted by law, the Services and products are provided “as is” and “as available,” without warranties of any kind, express or implied. Some jurisdictions do not allow certain exclusions, so they may not apply to you.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, RAMIREZ PET, SHOPIFY AND THEIR AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR LOST PROFITS, REVENUE OR DATA ARISING FROM USE OF THE SERVICES OR PRODUCTS. NOTHING IN THESE TERMS EXCLUDES LIABILITY OR CONSUMER RIGHTS THAT CANNOT BE EXCLUDED BY LAW.

Termination

We may suspend or terminate access for violations of these Terms or other lawful reasons. You remain responsible for amounts due before termination. Provisions that by their nature should survive, including intellectual property, warranty disclaimers, limitation of liability, indemnification and governing law, will survive.

Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Ramirez Pet, Shopify and their affiliates, employees, agents and service providers against third-party claims and reasonable expenses arising from your breach of these Terms, unlawful use of the Services or violation of another's rights. We will notify you of a claim, may manage its defense, and you agree to cooperate; we will not agree to non-monetary obligations on your behalf without your consent.

Governing Law and Changes

These Terms are governed by California and applicable US law, subject to mandatory consumer protections. We may update these Terms by posting changes on this page. Continued use after changes take effect constitutes acceptance to the extent permitted by law.