Privacy Policy

Effective date: October 24, 2026

Information We Collect

We may collect contact and delivery details, account and order information, payment and transaction details, communications with us, and device, browser, usage and cookie data. Payment providers process card information on our behalf.

Sources of Personal Information

We receive information directly from you when you order, contact us or use our services; automatically from your device and cookies; from service providers that process information on our behalf; and from partners or other third parties where applicable.

How We Use Information

We use information to operate the store, process payments, fulfill and track orders, provide support, prevent fraud, improve our services, meet legal obligations and, where permitted, send marketing. You can unsubscribe from marketing emails using their unsubscribe link.

How We Disclose Information

We may disclose information to Shopify, payment processors, shipping and fulfillment providers, IT and analytics providers, and other vendors that help operate our business. We may share it with marketing partners where used, at your direction, with affiliates, during a business transaction, or where needed to comply with law, enforce terms or protect rights and safety. Partners handle information under their own notices. Depending on your location, certain advertising disclosures may count as a sale or sharing under privacy laws; you may have an applicable right to opt out.

Security and Retention

We use reasonable safeguards, but no system is completely secure. We retain information as long as needed for orders, service, legal obligations, dispute resolution and enforcement, then delete or de-identify it when appropriate.

Third Party Links

Our site may link to third-party websites. Their privacy practices are governed by their own notices, and we are not responsible for their content or practices.

Your Privacy Rights

Depending on where you live, you may have rights to access, correct or delete personal information, obtain a copy, opt out of certain sales, sharing or targeted advertising, and appeal a decision. California residents may also have rights concerning sensitive personal information. We will not discriminate against you for exercising applicable rights. Contact us below; we may verify your identity and respond as required by law. An authorized agent may act for you where permitted.

Children's Privacy

Our services are not directed to children under 16, and we do not knowingly collect their personal information. Contact us if you believe a child has provided information so we can investigate and take appropriate action.

Cookies

We and our service providers may use cookies and similar technologies to operate the site, remember preferences, understand usage and, where enabled, support advertising. You can manage cookies through your browser and any available privacy controls; disabling them may affect site features. We honor legally applicable opt-out preference signals.

Changes to This Policy

We may update this policy as our practices or legal requirements change. We will post the revised policy and effective date on this page.

Contact Us

Store Name: Ramirez Pet
Address: 4759 S Broadway, Los Angeles, CA 90037
Phone: +1 213-662-4492
Email: info@ramirezpet.com

Opening Hours:
Monday to Saturday: 8:30 AM–7:00 PM
Sunday: 8:30 AM–6:00 PM
Pacific Time (Los Angeles local time)

Response Time: We respond within 24 hours.