Shipping Policy

Shipping Area and Cost

Ramirez Pet ships within the United States only. Standard shipping is free on all orders, with no minimum purchase.

Order Processing and Cutoff

Orders are processed within 1–3 business days. The order cutoff is 2:00 PM Pacific Time, Monday through Friday. Orders placed after the cutoff, on weekends or on public holidays begin processing on the next business day. Business days exclude weekends and public holidays.

Transit Time

After dispatch, delivery normally takes 3–5 business days. Processing time is separate, so estimated total delivery time is 4–8 business days. Carrier delays, weather and address issues may affect arrival.

Tracking Your Order

When your order ships, we will email a shipping confirmation with tracking information so you can follow the package on the carrier's website. If you have not received tracking within three business days after placing your order, contact us.

Address and Delivery Issues

Please check your shipping address before placing an order. Contact us promptly if it needs correction. If a shipment is delayed, damaged or appears lost, contact us with your order number so we can help investigate.

Order Cancellation

Contact us immediately if you want to cancel before your order ships. If cancellation is confirmed before shipment, we will issue a full refund without a cancellation fee. Once shipped, the order is subject to our Refunds & Returns Policy.