Refunds & Returns Policy

30 Day Returns and Exchanges

Contact us within 30 days of delivery to request a return or exchange. Eligible items must be unused, clean, in their original condition and packaging, with tags and proof of purchase. For pet hygiene, items worn or used by an animal, soiled or damaged after delivery are not eligible unless defective or required by law.

Damaged, Defective or Incorrect Items

Inspect your order on arrival. If a collar or leash arrives damaged, defective or incorrect, contact us promptly with your order number, a description and photographs. We will arrange an appropriate replacement or refund.

How to Return

Email us with your order number, the item and reason for return. We will provide instructions. Pack the item securely and return it to Ramirez Pet, 4759 S Broadway, Los Angeles, CA 90037. Keep your tracking receipt until the return is complete.

How to Exchange

Contact us within 30 days of delivery with your order number and the item you would like instead. We will explain availability and provide return instructions. After receiving and inspecting the eligible original item, we will arrange the exchange or discuss a refund if the requested item is unavailable.

Return Shipping and Fees

For a change of mind, the customer pays return shipping. If the item is defective, damaged on arrival or incorrect, we will cover reasonable return shipping. Contact us before sending the item so we can provide instructions. No restocking fee applies.

Refunds

After we receive and inspect your return, we aim to process an approved refund within 5 business days to the original payment method. Your card issuer may take an additional 5–10 business days to post it. We will let you know if a return does not meet the stated conditions.

Order Cancellation

Contact us immediately to cancel before shipment. If we confirm cancellation before dispatch, you receive a full refund with no cancellation fee. Once shipped, the return process above applies.